Client & Admin Support

  

· Small close-knit team in funky central Hamilton office

· Unique opportunity in a diverse, customer-focused role

· Work in a creative & innovative environment 

Initio is a tech-based domestic insurance underwriting agency. We’re 100% online and since our inception in 2011, have remained at the forefront of Insuretech in New Zealand. We continue to challenge traditional insurance processes by developing innovations that make for a better and more interactive customer experience. Due to continued growth, an excellent opportunity has arisen to join our successful team.  We’re searching for someone with impeccable attention to detail, enthusiasm, tech confidence and brilliant people skills!

The role will see you managing customer cover queries, placement referrals from brokers and online customers, online chat, answering of incoming calls, processing customer refunds & alterations, website maintenance, writing fresh content to be deployed to various platforms & all other areas of support as required. This position is crucial to Initio’s retention of existing clients and gaining new insurance business. 

We are looking for an individual who brings a positive attitude & demonstrates high standards. This is a great opportunity for someone who is organised, able to multitask and prioritise in a hustling environment while maintaining a calm, friendly and professional disposition. The successful candidate will get to work with a small close-knit team, in a funky central Hamilton office.  If you are literate in Mandarin, this would be ideal although not essential.

Full training and support will be provided & the role will develop the position holders personal lines insurance knowledge. To apply please do so through our HR partner, HR Connect Ltd.

You can check out more about Initio here https://initio.co.nz/about-us/