Customer Excellence Representative – Metering

Keeping our community connected is a big job. The King Country relies on us to keep our whare, our farms and our businesses powered up, 24/7. So, we need fantastic people who want to work for their whanau and community (and love to have fun at work!)

FCL Metering (FCLM) is a 100% owned subsidiary of The Lines Company, providing an end to end Metering Equipment Provider to the Energy Retail and Consumer markets. Specialising in bespoke installations, FCLM provides Smart (AMI) and legacy meter installations and asset management, including Data and Field Services.

The Role

The Customer Excellence Representative will provide administration support to the “back office” processing of meter changes and all service requests received in respect of remote meter disconnections and reconnections. You will support the broader Metering Equipment Provider (MEP) team to achieve audit and compliance objectives ensuring that the highest level of integrity of data is maintained. 

Key to your success in this role will be your ability to think outside the square and use your initiative on a daily basis to provide solutions for our customers and facilitate the best customer experience possible for both internal and external clients.

To be successful in this role you will need: 

• 2+ years’ experience in a customer information environment
• A relevant business-related qualification
• A minimum of 4 years’ experience in the electricity sector
• Ideally an energy, telecommunications, network or utility background
• Understanding of industry rules, obligations, certifications and quality standards 
• A high level of computer literacy – proficiency in Word, Excel and PowerPoint
• Strong attention to detail
• A proven track record of strong customer service ethos

· Excellent team work skills and passion for working collaboratively

This role can be based in Hamilton, Tauranga or Te Kuiti.  We may close this position early if the right person comes along, so if you think this sounds like your next career move, apply today. 

Safety and wellbeing are paramount to us, so our recruitment process involves a Ministry of Justice criminal history check, medical and fitness checks and a pre-employment alcohol and drug test. It is also a requirement that you must be a New Zealand Citizen or Resident or have a valid working visa to apply for this role.