Customer Experience Representative - Fixed Term

Listed 14 days Ago
The Lines Company
Energy and Utilities

  • Based in Te Kuiti
  • Monday to Friday 
  • Fixed Term until end of December 2021

Keeping our community connected is a big job. The King Country relies on us to keep our whare, our farms and our businesses powered up, 24/7. So, we need fantastic people who want to work for their whanau and community (and love to have fun at work).

The Lines Company, has subsidiaries in several different capacities of the electricity sector including electricity line renewals, metering services, electrical contracting services, and environmentally friendly electricity generation including several hydro schemes.

We are seeking a highly motivated individual who can juggle multiple tasks in a busy office/call centre environment, and embrace change. 

The role:

In this role you will provide first call resolution for Customer Experience functions ensuring knowledge, skills and process are correctly applied; maintain a comprehensive working knowledge of services, functions and processes; and apply best practice customer service techniques.

It’s important that you will live our values by treating all internal and external customers, respectfully and professionally.  Information you provide will be timely and accurate in person and via the phone/email or online.   Naturally you’ll have a customer service orientation, great communication, and good knowledge of industry legislation and policy, customer experience systems; ensuring the customer is at the centre of everything we do.

You will have: 

  • Experience in a Customer Service role 
  • Experience working in an inbound/out bound service role
  • Electricity Industry experience – preferable
  • High attention to detail
  • The ability to deal with difficult customers as a first call responder, diffusing situations before they escalate.
  • Excellent interpersonal and relationship management skills with a collaborative style working in teams.
  • Proficient in using technology with the ability to understand and use systems effectively 
  • Advanced communication skills both oral and written 
  • Excellent team work skills and passion for working collaboratively
  • Time management and organisational skills and the ability to multitask

We offer:

A competitive salary and the opportunity to work in a dedicated and close-knit team. This role is typically 40 hours per week, worked Monday to Friday. Full training will be provided for the successful applicant. 

We may close this position early if we find a great candidate, so apply today!

The fine print

Safety and wellbeing is paramount to us, so our recruitment process involves a Ministry of Justice criminal background check and pre-employment alcohol and drug testing.  

*If applying through Seek, you will receive an email from QJumpers with a link to complete your application.